Contact

Get in Touch

Questions about a product, your order, or which Pawstro routine is right for your cat? We're here to help.

Email Us

hello@pawstrocat.com

We typically respond within 24 hours (usually much faster). Please include your order number if you're writing about an existing order.

Common Reasons to Reach Out

  • Product questions: Not sure which toy or bundle is right for your cat? Tell us about your cat's age, energy level, and play style and we'll recommend the best fit.
  • Order status: Need an update on shipping or tracking? Include your order number and we'll look it up right away.
  • Returns & exchanges: Something not working out? Check our Shipping & Returns page for the full policy, or email us directly.
  • Wholesale & partnerships: Interested in carrying Pawstro products in your store or collaborating with us? We'd love to hear from you.

Before You Reach Out

Check our FAQ page — we've answered the most common questions about products, shipping, returns, and how to choose the right toys for your cat.

Follow Us

See our products in action and get cat enrichment tips:

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.