Contact Pawstro

Questions about a product, your order, or which Pawstro routine is right for your cat? We are here to help.

Customer support

Email: hello@pawstrocat.com

We typically respond within 24-48 business hours, Monday through Friday.

Business information

Pawstro is a brand operated by BINGAI SOLUTIONS LTD
71-75 Shelton Street
London WC2H 9FD, United Kingdom

Order help

If you are contacting us about an order, please include your order number and the email address used at checkout so we can help faster.

Returns and shipping

For return eligibility, shipping timelines, and delivery information, please review our Refund Policy and Shipping Policy.