Shipping Policy

Last updated: July 3, 2026

Pawstro offers free standard shipping worldwide on every order. This policy explains where we ship, how long orders usually take, and what to expect after checkout.

Shipping destinations

We ship to the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, and many other international destinations. If your destination is unavailable at checkout, we currently cannot ship to that location.

Processing time

Orders are usually processed within 1-3 business days, excluding weekends and public holidays. During peak periods, processing may take slightly longer.

Estimated delivery time

Delivery times are measured in business days and refer to the time your order is in transit, not the time it takes us to process it.

  • United States: 7-14 business days after processing
  • Canada: 10-18 business days after processing
  • United Kingdom & Europe: 10-21 business days after processing
  • Australia & New Zealand: 12-21 business days after processing
  • Other international destinations: 14-25 business days after processing

International shipments may take longer because of customs processing or local delivery delays. We are not able to guarantee a specific delivery date, but the ranges above reflect what most customers experience.

Tracking

When your order ships, we will send a shipping confirmation email with tracking information when tracking is available. Tracking updates may take 24-72 hours to appear after the carrier receives the package.

Shipping cost

Standard shipping is free worldwide. Any optional expedited shipping service, if available at checkout, will be shown before you complete your purchase.

Customs, duties, and import taxes

International orders may be subject to customs duties, import taxes, or local fees charged by the destination country. These fees are not controlled by Pawstro and are the customer's responsibility unless otherwise required by law.

Incorrect addresses and failed delivery

Please make sure your shipping address is complete and accurate before placing your order. If a package cannot be delivered because of an incorrect or incomplete address, contact us at hello@pawstrocat.com and we will help review the available options.

Business contact

Pawstro
71-75 Shelton Street
London, United Kingdom
Email: hello@pawstrocat.com